Course on "Management Skills" Held at the SRC Training Center
The RA SRC Training Center organised training courses on "Management Skills," organized within the framework of the "Preparation Course for Customs Officers (for Executive Positions)" and the "Preparation Course for Tax Officers (for Executive Positions)."
The courses were attended by candidates who applied for executive positions in the tax and customs services of the RA SRC system, successfully passed the admission stages, and were included in the list of participants. The course for customs officers was conducted in two groups with the participation of 43 candidates, while the tax programme was attended by 18 candidates.
The training aimed to strengthen participants' managerial competencies by combining the knowledge required for modern public administration with digital skills and the principles of effective leadership. Particular emphasis was placed on developing practical skills and analytical thinking, as well as refining data-driven decision-making, enhancing communication skills, and building the capacity to lead teams in a rapidly changing working environment.
The curriculum was designed in line with current public administration requirements and covered the following topics:
- Artificial Intelligence in Public Administration;
- Growth Mindset and Change Management;
- Soft Skills in Public Administration;
- Problem-Solving and Decision-Making Skills;
- Systems Thinking, System Design and Management;
- Data-Driven Management and Digital Tools;
- Change Management and Team Leadership.
The training courses combined theoretical and practical sessions, including group discussions, case studies, and experience-sharing sessions, enabling participants to apply newly acquired knowledge and skills to real-work situations.
The training was delivered with the participation of specialists from the Gyumri Branch of the Armenian State University of Economics (ASUE). The instructors included Karen Petrosyan, Director of ASUE Gyumri Branch; Mher Avagyan, Digital Transformation and Automation Specialist; Arpine Mkhitaryan, Public Relations Responsible; Arsen Erqoyan, Head of the Research and Development Department; and Haykaram Drmeyan, Deputy Director.
The SRC Training Center continuously carries out retraining and professional development programmes that contribute to building institutional capacity of the State Revenue Committee and fostering an effective managerial culture. Through such initiatives, the Center contributes to the development of a new generation of leaders equipped with modern mindsets, leadership competencies, and strategic vision capable of responding to the evolving challenges of public administration.
