Course “Features of Official Documentation, Effective Communication, and Image Formation in State Institutions”

The SRC Training Center continues its active efforts to organize courses that are both engaging and in high demand for its audience.

Specifically, օn April 18, the Training Center held a course on “Features of Official Documentation, Effective Communication, and Image Formation in State Institutions” for employees of customs subdivisions.

The course was conducted by Marina Ohanjanyan, Press Secretary to the Chairman of the Anti-Corruption Committee of RA, PhD candidate at the Faculty of Journalism of Yerevan State University, and Master of Law at the International Scientific-Educational Center of the National Academy of Sciences.

Emphasizing the importance of mastering the requirements and nuances of official documentation by system employees, participants were introduced — through practical examples — to skills for applying administrative style in written communication, as well as the latest stylistic and grammatical updates and innovations in official correspondence. The course is expected to enhance the efficiency of working with official documents within the SRC system.

The course also addressed key principles and tools for shaping the SRC system’s image, focusing on developing employees’ communication skills, establishing constructive citizen-official dialogue, and promoting a positive professional image of system staff.